Frequently Asked Questions
Do you offer Cash on Delivery (COD)?
No, currently we do not offer COD. Orders can be placed using UPI, Credit/Debit cards, Net Banking, and Wallets.
Do you provide free shipping?
No, shipping charges apply depending on your location and order weight. Final shipping cost will be shown at checkout.
How long does delivery take?
Orders are usually dispatched within 2–3 working days. Delivery time depends on your location, typically 5–7 working days across India.
Do your chargers/adapters come with a warranty?
Yes, all our products come with a 12-month warranty against manufacturing defects. Warranty does not cover physical damage or mishandling.
Are your products BIS/CE certified?
Yes, our mostly chargers and adapters are manufactured under strict quality control and comply with BIS, CE, and safety standards.
Can I return or exchange a product?
Yes, products can be returned within 2 days of delivery if found defective or damaged. Please refer to our Return & Refund Policy for full details.
How can I track my order?
Once your order is shipped, you will receive an email/SMS with tracking details. You can track it through our courier partner’s website.
Do you manufacture in India?
Yes ✅. All our chargers and power adapters are proudly Made in India at our own manufacturing unit with in-house quality testing.
Can I buy in bulk for business or reselling?
Yes, we accept bulk/wholesale orders. Please contact us via the Contact Us page or email for special pricing.
How can I reach customer support?
You can contact us at:
📧 your-info@goldstarelectronics.in
📞 +91-96256715647
We are available Mon–Fri , 10 AM – 4 PM.
